Refunds & Cancellation

Effective October 8, 2026.

Credit packs

Contact support@rostertocal.com within 14 days of purchase to request a refund for a completely unused credit pack. Refunded credits are removed. If a service fault prevents you from using your purchase, contact us even if you have already used some readings.

Monthly subscriptions

You can cancel renewal at any time through the subscription management option associated with your purchase. Access continues until the paid period ends. We do not ordinarily provide prorated refunds for partial periods. If you were charged in error, could not access the paid service, or experienced a technical fault, contact support with the order reference.

Failed readings

Failed readings and results with no usable shifts do not use credits. If a credit was consumed incorrectly, send the approximate time and a description of the problem; do not send confidential roster images unless requested and appropriate.

How to request help

Email support with your account email, order reference and reason. Never send a password or full card number. Approved refunds return through the original payment method; processing times depend on the provider and your bank. Mandatory cancellation and refund rights under applicable consumer law always take precedence.